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Refund and Return Policy

Last Updated: 29/1/2025

1. Policy Overview

Purpose

This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges for products and services offered by XpertStart (M.A ABBOUD & M GAZILAS, ABN: 84 975 008 262).

Scope of Application

This policy applies to all purchases made through XpertStart, including:

- Digital products and services
- Physical products
- Consulting and custom design services
- Professional services

2. Refund Eligibility

General Refund Terms

- Refund requests must be submitted within 30 calendar days of the original purchase date
- All refund requests are subject to review and approval by XpertStart management
- Refunds are issued to the original method of payment

Product-Specific Refund Conditions

Digital Products

- Downloadable digital products are non-refundable once accessed or downloaded
- Custom digital services are non-refundable after work has commenced
- Exceptions may be made for demonstrable technical issues or service failures

Physical Products

- Items must be in original, unused condition
- Original packaging must be intact and undamaged
- Products must show no signs of use, wear, or alteration

Consulting and Custom Services

- Refunds are not available for services that have been partially or fully delivered
- Cancellation may be subject to a pro-rata charge based on work completed

3. Refund Process

Submission of Refund Request

1. Contact XpertStart via email at info@xpertstart.com
2. Provide the following information:  
- Original order number  
- Date of purchase  
- Reason for return or refund  
- Supporting documentation (if applicable)

Refund Evaluation

- Refund requests will be reviewed within 5-7 business days
- Customers will be notified of the decision via email
- Approved refunds will be processed within 10-14 business days

Refund Calculation

- Full refunds will be issued for:  
- Defective products  
- Incorrect or damaged items
- Significant service failures
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- Partial refunds may be issued for:  
- Partially completed services  
- Minor product issues

4. Exclusions and Limitations

Non-Refundable Items

XpertStart cannot provide refunds for:

- Gift cards
- Downloadable software
- Customized or personalized products
- Services that have been fully rendered
- Products showing signs of use or damage
- Products purchased during clearance or final sale

Shipping and Handling

- Return shipping costs are the responsibility of the customer
- Original shipping charges are non-refundable
- Customers are responsible for ensuring safe return of items

5. Special Circumstances

Defective Products

- Defective items must be reported within 14 days of receipt
- Proof of defect may be required
- XpertStart reserves the right to inspect returned items

Gift Purchases

- Gift recipients may exchange items for store credit
- Original purchaser will be notified of any returns or exchanges

6. Dispute Resolution

Disagreements

- Any disputes regarding refunds will be resolved through:  
- Direct communication  
- Mediation  
- Arbitration in Sydney, New South Wales

Customer Support

For all refund and return inquiries:

- Email: info@xpertstart.com
- Phone: 0401916644
- Business Hours: 9am to 5pm Monday to Friday

7. Policy Modifications

Updates to Policy

- XpertStart reserves the right to modify this policy at any time
- Changes will be effective immediately upon posting
- Continued use of services constitutes acceptance of current policy

8. Legal Compliance

Consumer Rights

This policy is designed to comply with Australian Consumer Law and does not limit or modify consumer rights under applicable legislation.

Jurisdiction

This policy is governed by the laws of New South Wales, Australia.

9. Disclaimer

XpertStart strives to provide fair and transparent refund conditions. However, all refund decisions are at the discretion of XpertStart management and may vary based on individual circumstances.

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info@xpertstart.com.au
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